Refund policy

Cancellation

If you change your mind about your order, we accept cancellations within 24 hours of the original purchase. Please email us at sugarcreektradingcompany@gmail.com with your order number to cancel your purchase. Custom Tea Blends and New York Bagel Pre-Orders are excluded.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Please send us an email at sugarcreektradingcompany@gmail.com with the order number and proof of damage/defect to let us correct the issue.

Exceptions / non-returnable items
We do not accept returns/exchanges for products that are customized such as our Custom Tea Blends. We cannot accept returns on gift cards.

Exchanges
We do not offer exchanges for any of our items. Please see Refunds.

Refunds

If a refund is approved within the 30 day from purchase date time frame, you will receive store credit for the cost of your purchase to use towards a new purchase.